- For concerns that had to be straighten out and might be misinterpreted, making a phone call is the best. Afterwards, follow-up e-mail can be done. "Do unto others as others prefer to be done unto" rather than "Do unto others as you would have them do unto you".
- Use e-mail for information purposes or the recipient will need time to process what you sent.
- Groupware or group e-mail for team coordination.
- Mailing list (like Yahoo Groups) and blogs can be helpful in disseminating information and encourage response if liked to.
Tuesday, August 21, 2007
Phone call works best
Last night, I was able to check out Craig Child's post on "When to use e-mail and when not to". It made me think of how I communicate and realized that: